MasterVisions Decorative Etched Glass Mirrors guarantees all etchings for the life of the glass never to fade or rub off and will gladly replace any etching that fails to live up to this guarantee. Contact us toll-free at 1-800-215-9441 or by e-mail at any time to replace a defective glass. Note: this lifetime guarantee does not apply to broken glass except within the first 10 days after shipment as below.
We also guarantee your satisfaction. If you are dissatisfied for any reason with your order of any of our stock items, contact us within 10 days of receiving it and inform us of the problem. We will replace or refund for whatever is wrong. If you choose to return your purchase, we will refund you 100% of the price of the item. You still pay the cost for shipping to your home, but we will arrange for and will pay the cost of shipping back to us.
If you are dissatisfied with a custom order, contact us and we will work with you to resolve the problem. Refunds on custom orders are handled on a case-by-case basis.
We do not share, sell or trade with other companies the e-mail addresses or any of the information you give us, except what is necessary to verify your credit card information and complete your order. Be assured that we will never use the financial or personal information that you give us for anything other than to complete an order you have placed with us.
All orders on our site are secure, placed through SSL technology. Any SSL-enabled browser will transfer your transaction information confidentially by scrambling your information before sending it to us to decode on our server. Your information is exposed to no unauthorized persons while in transit.
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Please note that e-mail communication is not encrypted and is not considered a secure means of transferring credit card information.
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Be assured that we never use cookies to do anything other than to improve our visitors' experience on our site. We never collect personal information that you do not voluntarily choose to give us.
Shipping—orders from our featured collections
Because of our personal attention to each step of creating your wall decor or furniture, orders placed with us will be delivered by standard UPS service in 7–10 days (10–15 days for personalized items and 3–4 weeks for custom sizes and images). If, for any reason, we anticipate a delay, we will contact you with an estimated shipping date.
For faster shipping times, we also offer two expedited delivery options, 5-Business-Day UPS and 3-Business-Day UPS. Leave a comment on your order form that you would like to upgrade your shipping to either of these expedited services and we will contact you to confirm your upgrade. These delivery options are not available for personalized or custom items or for shipments outside the US.
Shipping costs
Shipping charges for orders within the 48 continental United States are as follows:
| Order total | Standard UPS | 5-Day UPS | 3-Day UPS |
| $0–$99.99 | $20 | $30 | $50 |
| $100–$199.99 | $30 | $50 | $100 |
| $200–$399.99 | $50 | $75 | $150 |
| $400–$597.99 | $80 | $100 | $200 |
| $598–$799.99 | $100 | $150 | $250 |
| $800–$999.99 | FREE | $200 | $300 |
| $1,000–$1,199.99 | FREE | $250 | $300 |
| $1,200–$1,499.99 | FREE | $300 | $300 |
| $1,500 and over | FREE | $300 | $300 |
For shipping outside the 48 continental United States, call us toll-free at 1-800-215-9441 for a quote on shipping times and costs.
Custom etching orders
Call us toll-free at 1-800-215-9441 for a quote on shipping times and costs.
If for any reason you are dissatisfied with your purchase of one of our stock items, we will gladly offer a replacement or refund. Contact us within 10 days of receiving your purchase toll free at 1-800-215-9441 or by e-mail and inform us of the problem before returning an item.
Replacements are available for the same item or a comparably priced item.
If you choose to return your purchase of any stock item, we will refund you 100% of the price of the item. You still pay the cost for shipping to your home, but we will arrange for and will pay the cost of shipping back to us. If you are dissatisfied with one of our custom etchings, contact and we will work with you to solve the problem. Refunds on custom orders will be handled on a case-by-case basis.